How do I create my first AI video?

To create your first AI video, go to your dashboard and click 'Create Video'. Enter a prompt describing what you want, select your preferred style and duration, then click 'Generate'. Your video will be ready in minutes.

How many credits do I need for a video?

Credit costs vary by video length and quality. A standard 5-second video costs approximately 5 credits, while longer or higher-quality videos may cost more. Check our pricing page for detailed information.

Can I schedule posts to multiple platforms?

Yes! Socyally supports scheduling to TikTok, Instagram, YouTube, LinkedIn, Twitter, and Facebook. Connect your accounts in Settings, then use the scheduler to plan your content calendar.

What video formats are supported?

We support all major social media formats including 9:16 (TikTok/Reels), 16:9 (YouTube), 1:1 (Instagram Feed), and 4:5 (Instagram Portrait). Select your preferred format before generating.

How do I connect my social media accounts?

Go to Settings > Connected Accounts. Click 'Connect' next to the platform you want to add and follow the authorization process. Your account will be ready for scheduling immediately.

Is there a free trial?

Yes! New users get 10 free credits to try our AI video and image generation. No credit card required to start.

How do I cancel my subscription?

You can cancel your subscription anytime from Settings > Billing > Manage Subscription. Your access continues until the end of your billing period.

Brand DNA is our AI feature that learns your brand's colors, fonts, tone of voice, and visual style. Once configured, all generated content automatically matches your brand identity.

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Frequently Asked Questions

How do I get started with AI content generation?

What AI models do you use?

How do credits work?

Can I cancel my subscription anytime?

How do I connect my social media accounts?

What video formats and resolutions are supported?

Is my data secure?

Can I use generated content for commercial purposes?

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